Square glasses represent a solid, firm foundation. We’ll help you to focus on what matters—your clients—and the strategies that lead to repeat clients: producing winning proposals and collateral, business development support to firm leaders and technical staff, and learning how to meet and exceed client expectations. Having a solid marketing and business development program keeps your firm moving forward, and this month we’ll discuss what that program should entail so clients keep coming back.


View our original article with all 11 lenses we'll present throughout the year. 


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About The Author

Stephanie Craft, MBA

Stephanie Craft, MBA, has worked in the A/E/C industry for more than 30 years. Her marketing strengths lie in researching and opening new doors for technical firms by getting directly to decision-makers and influencers, and obtaining and using client feedback to help firms differentiate themselves and strengthen client loyalty through targeted strategic efforts. She also works with firm leadership to evaluate in-house marketing and business development efforts to optimize staff processes and procedures. Stephanie has been a featured speaker at many AEC professional society meetings and has been selected “Chapter President of the Year” twice by the national Society for Marketing Professional Services for her management expertise serving as President of the Utah and Sacramento Chapters.

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