Client satisfaction is crucial while a project is still in progress, and leadership can measure that using Client Care Surveys.

When it comes to forging lasting client relationships, everyone is a client care manager—and the rewards are many.

Holin Wilbanks, Business Development for Forge Contractors, fosters collaborative success in the AEC industry with her comprehensive expertise and innovative strategies.

Heather Knighton, Principal of Marketing for MHTN Architects, goes beyond traditional marketing to bridge connections and bring new ideas to the AEC industry.

Who's this? Brad Fullmer, Publisher for Utah Construction & Design Magazine, is a journalist who writes with a true passion for the AEC industry and its people.

Amber Craighill, Principal and Marketing Director for BHB Structural, brings both her personal and professional experiences to her roles, creating a balance throughout her work.

Who's this? Bryce Benson, Marketing Department Manager for FOCUS Engineering, has a keen sense of humor and a passion for his firm that brings the best out in their engineering practice.

Kimberly Johnson, Principal and Marketing Director for Design West Architects, has a thorough and methodical approach to her marketing that marks the success of her firm—and which she has shared with us.

Tony Herrera and Michelle Hecht, founders of Northern California architecture firm Enso Designs, created their new company in July 2020 and have been growing steadily since.

Our spotlight visits Todd Elayer, SE, Principal/Executive Director of Business Development for Buehler, whose thorough insights and focus on improvement have influenced his firm for the better.