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A regional structural engineering firm sought to expand geographically but needed clearer insights to support their decision-making. Concerns about client service, market image, and growth opportunities led them to MARKETLINK for guidance. MARKETLINK conducted a client perception survey, engaging 50 current, past, and prospective clients in key areas. The survey explored client satisfaction, market perceptions, growth potential, and service strengths and weaknesses.
Based on the findings, MARKETLINK provided actionable recommendations that helped the firm open a new regional office, achieving a 25% profit increase. They also developed a "client service promise" to enhance customer satisfaction, which became central to the firm’s brand. A follow-up survey confirmed the success of these initiatives, cementing client loyalty.
LINK TO SUCCESS: Through data-driven insights, MARKETLINK enabled the firm to expand strategically, strengthen client relationships, and embed a client-focused culture, driving long-term growth and brand elevation.
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