Keep the Relationships You Already Built
The fastest path to your next project is usually a client you already have, not one you're still trying to meet. MARKETLINK builds the program that keeps those relationships active: regular check-ins, real feedback, and a system for acting on what you learn instead of just collecting it.
A Program, Not Just Good Intentions
Client Relations Program Development & Implementation
A client relations program that only exists as an idea doesn't strengthen anything. We build the actual program, who gets contacted, how often, and what happens with what they tell you, and put it into practice.
Contact Database Development & Management
A relationship you can't track is a relationship you'll eventually drop. We build and maintain the contact database that keeps every client relationship visible instead of living in one person's inbox.
Client Perception Surveys
Clients rarely volunteer what they really think unless someone asks directly. We conduct structured perception surveys that surface what's working, what isn't, and where you're vulnerable to a competitor.
Client Debriefings
A finished project is the best time to learn what actually mattered to the client, while it's still fresh. We run structured debriefs at project close and turn what we hear into something your team can use on the next one.
Staff Orientation on Client Relations
Technical staff often have the closest relationship with a client and the least training on how to manage it. We orient your team on what to ask, what to listen for, and when to loop in the right people.
Client Relations Audit
A client relations program can run for years without anyone checking whether it's actually working. We audit the program against what it was built to do and recommend what to fix.
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Why MARKETLINK?
A client satisfaction survey that never gets acted on trains clients to stop answering it honestly. We build the follow-through into the program itself, so feedback turns into a specific change your team makes, not a report that sits in a folder.
